Q: Where can I purchase a promotional pack?

Semi Skimmed 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado, Iceland Skimmed 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado Whole 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado, Iceland Organic 1L: Asda, Sainsbury’s, Waitrose, Ocado Please note: all products are subject to availability. Purchases from other retailers will be accepted with a valid receipt.

Question 1

What is the promotion?

Accepted Answer

Arla LactoFREE are offering consumers the chance to claim a FREE 2-month Readly subscription when they buy any promotional pack of Arla LactoFREE 1L ESL milk drink. Consumers who claim the Readly offer and choose to continue their subscription after this free 2-month period, will also receive 15% off their monthly subscription fee for a year. The consumer must purchase a promotional product and visit www.arlafoods.co.uk/brands/lactofree/lactofree-readly/ to upload their dated receipt, enter the last 4 digits of the barcode from the promotional pack and provide their details (full legal name, phone number and email address).

Question 2

How long does the promotion run for?

Accepted Answer

The promotion opens at 00:01 on 18.09.2023. All purchases must be supported by a till receipt dated on or before 23:59 on 30.11.2023 and all claims must be made by 23:59 on 15.12.2023. Please allow up to 14 days for your 2-month Readly subscription to be sent via email, however we will endeavour to send these out within 7 days.

Question 3

Do I need to pay for an Arla LactoFREE product first?

Accepted Answer

Yes, to claim your FREE 2-month Readly subscription, you must first purchase a participating promotional product. Products participating in the promotion are as follows:

Arla LactoFREE Semi Skimmed ESL Milk Drink – 1 litre
Arla LactoFREE Skimmed ESL Milk Drink – 1 litre
Arla LactoFREE Whole ESL Milk Drink – 1 litre
Arla LactoFREE Semi Skimmed Organic ESL Milk Drink – 1 litre

Question 4

Where can I purchase a promotional pack?

Accepted Answer

Semi Skimmed 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado, Iceland

Skimmed 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado

Whole 1L: Asda, Morrisons, Sainsbury’s, Tesco, Waitrose, COOP, Ocado, Iceland

Organic 1L: Asda, Sainsbury’s, Waitrose, Ocado

Please note: all products are subject to availability. Purchases from other retailers will be accepted with a valid receipt.

Question 5

Can I claim my FREE 2-month Readly subscription in stores?

Accepted Answer

No, you can only claim your Readly subscription by visiting www.arlafoods.co.uk/brands/lactofree/lactofree-readly/ and filling out the claim form.

Question 6

I have bought an Arla LactoFREE product that is not listed as a qualifying product, can I still claim my FREE 2-month Readly subscription?

Accepted Answer

No, you must purchase a qualifying product that has a promotional flash on to claim your FREE 2-month Readly subscription.

Question 7

How many times can I make a claim?

Accepted Answer

Maximum one claim per receipt, per person for a single 2-month Readly subscription for the entire claim period. Each person can only claim for one carton, regardless of variety.

Question 8

How old do I have to be to claim my FREE 2-month Readly Subscription?

Accepted Answer

You must be 18 or older to make a claim.

Question 9

I have purchased a promotional pack, but I cannot get onto www.arlafoods.co.uk/brands/lactofree/lactofree-readly/ , what do I do?

Accepted Answer

If you are having any problems with the website, please email arlalactofree@promo-campaign.co.uk and we will be able to help you further.

Question 10

I did not keep my receipt; can I still claim my FREE 2-month Readly subscription?

Accepted Answer

No, as this promotion offers a FREE 2-month Readly subscription within a claim period, you must be able to show the date in which you purchased a promotional product via an original, itemised, and dated receipt.

Question 11

I have made a claim and have not received any confirmation in over 7 days, what should I do?

Accepted Answer

In the first instance, please allow up to 14 days to hear back on your claim. If you have not heard back about your claim in over 14 days, please email the consumer help team: arlalactofree@promo-campaign.co.uk

Question 12

I don’t have access to the internet?

Accepted Answer

Unfortunately, this campaign requires internet connection to submit your online FREE 2-month Readly subscription claim.

Question 13

What is Readly?

Accepted Answer

Readly is the ultimate subscription with the best magazines & newspapers from around the world. A subscription to Readly gives you unlimited access to more than 7,000 titles in one app. You can browse both new issues and back issues, download magazines & newspapers or offline reading without an internet connection and share with family and friends on up to 5 devices. You can find an overview of all the magazines & newspapers in the Readly catalogue here.

Question 14

How do I use Readly?

Accepted Answer

To read magazines & newspapers on Readly, you can download the app to your phone or tablet from:

You can also read on your computer with the web browser version of Readly at go.readly.com

Question 15

Do I need to pay for Readly?

Accepted Answer

Whilst you do need to enter your credit/debit cards details in order to redeem your 2-month Readly subscription, you will not have to pay anything for the first 2-months. After this, payments will be deducted automatically each month using the card you registered at the time of redeeming the offer. The following payment methods are available:

Credit Card (VISA/Mastercard)
PayPal

If you wish to pay using a payment method connected to your Apple ID, Google Play or Amazon account, this is available when purchasing your subscription via the app.

If you wish to cancel ahead of the automatic move to the payable plan, you must cancel your subscription before the end of the trial period using the phone instructions provided by your manufacturer.

Question 16

How much does Readly cost?

Accepted Answer

You won’t pay anything for the first 2-months. After this, you will receive 15% off each month for a year, meaning that you will pay £8.49 per month for 12-months. Once this 12-month period is over, you will then be charged the standard monthly subscription fee of £9.99.

Question 17

How do I cancel my subscription?

Accepted Answer

You can cancel your subscription at any time. For subscriptions purchased directly from Readly, you can easily cancel your subscription on your customer account. Read more here.

Question 18

I have an urgent question about the promotion. Who can I speak to?

Accepted Answer

You can send an email to arlalactofree@promo-campaign.co.uk

Question 19

Who can I contact if I have any other queries relating to Arla LactoFREE?

Accepted Answer

Arla’s Consumer Care team: https://www.arlafoods.co.uk/contact-and-help/

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